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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Mase W

Mase W

January 13, 2025

5  out of  5
rating by Mase W
"Erika and her associates have always been top with customer service. They are always be on top of whatever the issue maybe. I was with another agent for 15+ years until he retired and I switched to this agency and have not regretted not one 1 minute. I highly recommend this agency for whatever services they offer!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Jasmon Revis

January 9, 2025

5  out of  5
rating by Jasmon Revis
"Currently requested a transfer to her office and I must say she took the time to sit and answer all of my questions in great detail. Erika and her staff are so amazing."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our Erika Thomas State Farm office. We enjoyed getting to know you and look forward to serving you for years to come! "
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Donnie Hare

January 9, 2025

5  out of  5
rating by Donnie Hare
"I have been with Erica Thomas State Farm for many years. They are ALWAYS courteous and knowledgeable in their dealings. I highly recommend them if you need coverage."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. Thank you!!!"
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Miranda Ferrell

January 9, 2025

5  out of  5
rating by Miranda Ferrell
"Every experience with this office has been wonderful! I’ve recently spoken with Karen and Beth, who are both super helpful and easy to talk to! If you live in NC, this is the State Farm agency for you."
We responded:
"We love having you as part of the Erika Thomas State Farm Family! ❤️ Thank you!!"
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Melinda Tyson

January 8, 2025

5  out of  5
rating by Melinda Tyson
"We just love Ericka Thomas and her staff !! They are always do helpful if I have a question and always will to help in any way I need !!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! We appreciate YOU!!"
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Mandy Boykin

January 8, 2025

5  out of  5
rating by Mandy Boykin
"Absolutely awesome customer service every time I call!! I have been a customer for over 15 years"
We responded:
"Mandy!! Thank you so much for being a loyal customer. We appreciate you trusting us with your insurance! ❤️❤️"
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Cynthia Mathis

January 8, 2025

5  out of  5
rating by Cynthia Mathis
"I've been with Erica Thomas for 3 years . The ladies are so friendly and professional. Excellent customer service."
We responded:
"We love having you as part of the Erika Thomas State Farm Family! ❤️ Thank you!!"
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Joel Jones

January 8, 2025

5  out of  5
rating by Joel Jones
"Very attentive and friendly staff that provides outstanding support!!"
We responded:
"Joel, thank you so much for trusting us to be your local State Farm agent! We look forward to serving you for years to come! 🤗"
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Julie Jacobson

January 3, 2025

5  out of  5
rating by Julie Jacobson
"I just got off the phone with Karen and she was fabulous. Helped me right on the spot take care of everything I needed. She was so sweet and kind - just the type of person you went helping with your needs. I would highly recommend this agent’s office…and this is coming from someone who has been with State Farm for years with multiple agents."
We responded:
"Julie! Thank you so much for the review. We truly appreciate you!! Happy New Year and welcome to Wilson! ❤️🤗"
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Chuck Baio

December 15, 2024

5  out of  5
rating by Chuck Baio
"Brittney Reams has been very helpful in getting my homeowners insurance put in place. She is very friendly and was a pleasure to work with. Not only did she know her stuff she most willing and helpful."
We responded:
"Thank you so much for the review! We are blessed to have Brittney on the team! We hope you and your family have a very Merry Christmas!! "
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Linda Hendricks

November 22, 2024

5  out of  5
rating by Linda Hendricks
"It has been great experience and they will get you the best rates for what you need ❤️"
We responded:
"Linda, thank you for taking the time to do the review for our State Farm office! We are so happy to have you as part of the Erika Thomas State Farm Family! Hope you have a blessed Thanksgiving! "
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Ivy Harris

November 21, 2024

5  out of  5
rating by Ivy Harris
"Best office filled with the kindest and most helpful agents, they return calls in a very timely manner if you happen to call when they are busy. Karen always gets me squared away no matter what questions i may have. Couldn’t ask for a better team."
We responded:
"Thank you so much for reviewing our State Farm Office! We are thrilled to know you had a positive experience with us! We look forward to helping you for years to come!"
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Kimberly Smith

November 20, 2024

5  out of  5
rating by Kimberly Smith
"Account rep, Karen Durett came to my class as a guest speaker to teach my seniors about insurance. She was so helpful! She shared information, resources, and answered all of their questions. My students were very grateful for all she shared! I love that she took so much time out of her day to help our young people be better prepared for these adult decisions!"
We responded:
"We are so glad Karen was able to come and share with the class! These topics are so important and need to be discussed with young people. Karen is a wonderful educator and we are blessed to have her on our team!"
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Syvette Watson

November 20, 2024

5  out of  5
rating by Syvette Watson
"I will like to thank Karen for helping me to get my rental insurance started…. She was super nice and helpful. It was fast and quick and I’m so glad that I called and got her. So if you are looking to do business with them do it cause you going to love it 😊 ❤️"
We responded:
"Thank you for the review! Karen is the best and we are so glad you got the chance to work with her. We look forward to serving all of your insurance needs for years to come! "
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Kathryn Overton

November 15, 2024

5  out of  5
rating by Kathryn Overton
"Erica and Brittney were fast, polite, and offered a great price for my commercial business insurance! Highly recommend for any of your insurance needs!"
We responded:
"Chef Kat!! Thank you so much for the review! We are so excited to have you back in Wilson! Can’t wait to enjoy many treats from Backroads Bread Co for Thanksgiving! 🦃"
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Ara P

October 11, 2024

5  out of  5
rating by Ara P
"I wanted to take a moment to express my appreciation for the outstanding service provided by Karen Durrett. Her professionalism, attention to detail, and prompt responses made the entire process smooth and stress-free. She went above and beyond to ensure that I understood my options and found the best coverage to suit my needs. It’s clear that she genuinely care about her clients, and it was a pleasure working with her. Thank you again for your dedication and excellent support"
We responded:
"Thank you for the review! We are so happy you had a great experience with our agency! Karen is the best and truly cares about her customers! We look forward to serving you for years to come!!"
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Sonya Smith

October 10, 2024

5  out of  5
rating by Sonya Smith
"Brittney is always quick to respond to whatever we need. Would definitely recommend Erika Thomas’s group for your insurance needs. We have been with them for 20+ years."
We responded:
"Thank you so much for the review Sonya and for trusting us with your auto and home insurance for so many years! We appreciate you!!"
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Theresa Wiggins

September 26, 2024

5  out of  5
rating by Theresa Wiggins
"Erika Thomas and staff have been nothing more than helpful and kind. I have never had a problem with my service. They will answer all your insurance needs. I feel safe with State Farm."
We responded:
"Thank you so much for taking the time to write us a review! We appreciate you trusting us with you Auto, Fire & Life Insurance. "
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Gwen Hines

September 25, 2024

5  out of  5
rating by Gwen Hines
"I would like to thank Erica and the team for all the years of service. I’ve been with them many years. My plan is to continue. Thanks!!!"
We responded:
"Gwen!! We so appreciate the kind words. We have enjoyed being your agent for the past decade and look forward to helping you with all your insurance needs forever! Thank you for trusting us!"
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Shaleigh Maxwell

September 24, 2024

5  out of  5
rating by Shaleigh Maxwell
"Karen is wonderful! She helped me every step of the way! We had a very difficult case but she was professional and patient."
We responded:
"Thank you for kind words!! We are so excited to have you in NC and welcome to the Erika Thomas State Farm Family! "
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John Though

September 23, 2024

5  out of  5
rating by John Though
"This office works together to help you. Very friendly and personable a to you. They spent time every time i have bern in to explain and help me understand everything. Highly recommended office!!"
We responded:
"Thank you so much for taking the time to write us a review! We truly appreciate it!! "
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Missy Williams

September 23, 2024

5  out of  5
rating by Missy Williams
"I always have a excellent customer service with state farm But most of all from the wilson location Beth is amazing. She always is prompt friendly and so nice to talk to. Ty state farm"
We responded:
"Thank you Missy! Yes, our Beth is the best!! We appreciate the review so much!"
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Chrishawna Perry

September 23, 2024

5  out of  5
rating by Chrishawna Perry
"I have insurance with Erika Thomas office for years now. I am very pleased with their overall customer service. I love how friendly each of the staff members are and very knowledgeable. Whenever I called or stop by they don't hesitate to assist me!"
We responded:
"Thank you so much for the kind words! We are so thankful to have you as part of the Erika Thomas State Farm Family!"
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Angel Richardson

September 19, 2024

5  out of  5
rating by Angel Richardson
"I just switched to State Farm and Beth made my transition easy. Very kind and pleasant. Love my new rate🙂🙂"
We responded:
"Welcome to the Erika Thomas State Farm Family! We are excited to have you as a customer and look forward to serving you for years to come! "
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Larry Arthur JR

September 4, 2024

5  out of  5
rating by Larry Arthur JR
"I need some insurance for it electric bike. Don’t have any insurance on it."
We responded:
"Thank you for the review!"